Refund policy
Shipping & Returns Policy
At NAL Beauty, your happiness is our priority. Every single product is formulated with care, and we want you to love your shopping experience as much as you love your final glow.
Exchange & Return Rules
For health, hygiene, and safety reasons, we maintain strict standards for all of our customers:
All sales are final unless your package contains an item that is faulty, broken, or incorrectly packed.
Items purchased during a sale, promotion, or with a discount code are not eligible for any returns or exchanges.
What to Do If Your Package is Faulty or Incorrect
Don't worry, we are here to help!
If a product in your delivery is damaged, has a manufacturing defect, or isn't what you ordered, please reach out to our team within 48 hours of receiving it.
Please make sure to provide:
Your receipt or order number
Clear photographs showcasing the problem
Our customer care team will look into your request right away and walk you through the next steps.
Policy Conditions
To help us look after your request as quickly as possible:
Approved items must be sent back completely unopened and in their original box.
Products that have been used or unsealed cannot be sent back or swapped under any circumstances due to sanitary regulations, unless a clear production defect is proven.
Once we receive and check your returned items, refunds will be processed back to your original card or account within 7–10 working days.
All delivery and shipping charges cannot be refunded.
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